Dear Valued Customers

After taking the thorough evaluation and continuous attempts on repairing the firmware and server of the LW301 & 302, we encountered the unrepairable technical problems. It is with our sincerest apology that which make us being unable to continue this online service.

These product were launched in 2013 and most of the products are beyond manufacturing warranty. For the owners whose the products are still under warranty, we will be offering a credit to the value of your original purchase price, please send us a copy of purchase invoice / receipt to the address below.

For all other users out of warranty, simply contact the following customer service centers for details of our offer.

We thank you for your support and understanding of the situation, and sincerely apologize for any inconvenience caused.

If you require any further assistance, please contact us:

US:Phone no:800-853-8883   Email

UK:Phone no:0330-333-8708   Email

France:Phone no:080-910-2881   Email

Nordic:Phone no:+46 (0)340-62 62 00   Email

Notes:Customers from other European countries could also contact UK or FR service centre.